Family premium

[TowmSVK]

Hello I just upgraded from premium to family premium and I was immediately charged but when I go to my acc overview and click on GO it says "It appears this account does not have an associated family plan". What am I supposed to do?  Thanks for your reply 🙂

[Maxim]

Hey @TowmSVK,

That’s not cool. Did you get an email when you subscribed? If you’re seeing Premium (not Free), but you’re not seeing Premium for Family, it’s possible you’ve signed up to regular Premium. I’d also suggest you reach out to Spotify Support:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

They’ll be able to take a closer look at what’s happened 🙂

[chiarezza]

Same here, see screenshot:

Also, I didn't receive a confirmation email.

[GM42]

Same thing here.  I'm getting a "It appears this account does not have an associated family plan." error.

[TowmSVK]

Guys just wait for recieving email then it should work same as for me 🙂

[chiarezza]

Thanks guys! How long did it take until you received an email? Maybe they're having trouble with their servers or something.

[TowmSVK]

approximately an hour 🙂

[chiarezza]

Well there it is! Thanks lad, I guess I got nervous too soon.

[Maxim · Accepted solution]

Hey @TowmSVK @chiarezza @GM42,

Thanks for the further reports.

I believe the Spotify staff are now aware of this.

Hold tight, you should be up and running soon. I’d recommend checking back and trying to invite your members again in an hours time 🙂