Family premium

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Family premium

Hana3
Casual Listener
Twi of my siblings cant redeem the link eventhough they entered the same address. Fyi, there was no problem during our first login after subsribe into spotify premium. I happens after the subscription got renewed. Any help?
3 Replies

Hubo
Rock Star 16
Rock Star 16

Hey @Hana3! Thanks for coming to the community!

You should reside on the same address to be eligible for the Family plan as stated in the terms here. Let me know if you have any other questions.

 

Take care!

HuboRock Star 16
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Hana3
Casual Listener
Yup. We all already used the same address just like our first login. The subscription got renewed ystrday..then suddenly two of my sibligs got removed from the list. How?

Hubo
Rock Star 16
Rock Star 16

Hey @Hana3!

 

Alright, if that's the case, you can contact someone from Spotify using this form. Someone will take a look backstage and make sure everything's okay! Let me know if you have any other questions.


Take care!

HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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