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Family subscription upgrade issues with gift card

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Family subscription upgrade issues with gift card

Someone gave me a $60 gift card to Spotify, which applied to my premium account. It says my premium subscription will renew in May 2017. I wanted to upgrade to family premium, but I cannot find that option since the card has been applied to my premium subscription. Is there anyway to fix this?

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Hey @jimmynole,

 

Can you try it on https://spotify.com/family?

MaximSpotify Star
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Hey @jimmynole,

 

Can you try it on https://spotify.com/family?

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I think that worked, finally.

Well, I was wrong it only worked temporarily.  I recevied an e-mail from Spotify telling me the gift card could not be used for family plan and that my family plan has been cancelled and account reverted back to an individual premium plan.  

Alright. It'd be great if you could post a screenshot of the email and censor any private details that are in the email.

 

Thanks!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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