Family subscription won't allow my family to join

[Kgallant2]

After the 1st of the year, my Spotify family subscription kicked my husband and sister (residing at my home)off of my family plan and won't let me add them back. I have sent them the link, but when they enter our address it says it is unable to verify. It's frustrating as I have paid for a month of a family plan and only I can use it.

[Maxim]

Hey @Kgallant2,

I'd recommend reaching out to Spotify Support about this so that they can try to help you resolve this issue.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.