Familypremium - how to change the account when the subscriber has died?

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Familypremium - how to change the account when the subscriber has died?

SadnessFinnland
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Hi, Does anyone know how to change the Familypremium - account when the person responsible for the subscribtion has passed away? 

 

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Re: Familypremium - how to change the account when the subscriber has died?

Rock Star 5
Rock Star 5

Hello @SadnessFinnland

Thank you for reaching out here in the Community!

It's not possible to change the manager of a Premium Family plan, but if you know the account credential of the current manager, you can cancel. Then, when all accounts go back to the free service at the next billing date, a new manager can start a new Family plan.

 

If it's not possible to access the account page to cancel the Premium Family subscription, I'd recommend reaching out to the Customer Support for further advice. You can find the contact form here

 

I hope it helps!

Emilia_8Rock Star 5
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