Fault on account

[Grant-lovell01]

I pay for family membership every month and have been last 2 years now I've gone onto my music and I keep getting ads come up and checked my account and it says I've only got a trail free account

[Lis-]

Hey @Grant-lovell01, thanks for getting in touch!

It’s possible to create more than 1 account with us. We recommend covering all these steps to find your Premium for Family account.

Let us know how it goes.