Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Favourites list and button gone after upgrading to premium

Favourites list and button gone after upgrading to premium

 

Plan

Premium

Country

 UK

Device

Samsung Galaxy S9+

Operating System

Android Oreo

 

My Question or Issue

 Hi there!

 

I've been using Spotify for a few months now and decided to accept a deal offer that I received to my e-mail account. As soon as I upgraded though, my thrre playlists stayed intact but my favourites list is gone, which is frustrating, as it had already around a thousand songs on it already. It's possible a new profile has been created while I bought the premium, but what's weird is that I still see the same playlists I made, the same kind of daily recommendations, although now there's 3 instead of 6, and the weekly discover and release radar lists are identical to what I had with the free version. Most strange is that I lost the ability to add anything to a Favourites list, the button just disappeared, so I wouldn't even be able to recreate it, which would be a bit of a pain to begin with.

 

Is there anything that can be done in this situation?

 

Reply
1 Reply

Hey @JD--,

 

Thanks for reaching out.

 

Can you log out and back into your account in the app?

 

After you've done that, please head to Your Library > Songs and your songs (the ones that were in the favourites list) should appear there.

 

Let me know how it goes 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts