I am a paying Spotify Premium member-- have been for years. About a month ago, I was somehow logged out of my account, and could not for the life of me log back in again.
As soon as I log in to my Spotify account, another window pops up asking me to log in again using my username and password. Every time I do this I get an error message. I know my username and password is correct, because I even have tried resetting my password multiple times. I have also tried updated the app as suggested, but nothing works. I have not been able to use Spotify on my phone or other devices for a weeks. I am a Premium costumer with a busy schedule so this is more than a little frustrating. When I am able to log in, it is through Facebook, which I am almost positive my original premium account it not connected to, mainly because when I do this it's a free account, and none of my playlists are there. Whenever I try to reset my username it circles me back to Facebook. I've emailed Spotify costumer support with my problem, and it seems all I got was an automated response sending me to the FAQ pages, or to the community. I enjoy Spotify, but I am being CHARGED as a spotify premuim member, with absolutely no way/help of how to access my account, at least not the account I'm paying for.