Fido account

[alessandrafb]

I am having an issue with my subscription, I have a Fido account and I had the spotify premium, due to a change in my account number at fido, I'm no longer a premium subscriber and I cant be with the same spotify account because it says I already have a phone number connected to that account, however, my number remains the same, and I REALLY don't want to lose my profile.

Please, can someone help me with this?

Its impacting me a lot

Thank you,

Alessandra

[kbrooksc]

I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.