Followers/Playlists disappearing

[LyndaZae]

My followers, playlists and people I'm following have disappeared from my Account page yet when I go into playlists and such, I see them. Why is the info not appearing at the top of my account. Oddly enough, when I checked this morning, all the info was there. What gives?

[osornios]

Hey @LyndaZae,

Normally this happens when a duplicate account exists, one with a Spotify username / password and one with your Facebook details.

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with your music.

Hope it helps. 🙂