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Following the upgrade to a new smartphone I am unable to see my songs on this device

Following the upgrade to a new smartphone I am unable to see my songs on this device

Plan

Premium (Family)

Country

UK

Device

Samsung Galaxy A23 5G

Operating System Android 13

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I have upgraded to a new phone which replaced the existing. Spotify was installed but did not have any of my content showing. 

I have tried uninstalling and reinstalling the app on my Samsung but this doesn't make any difference.

 

Please help as I listen to my songs every day.

Regards

S Burns

 

 

 

Reply
1 Reply

Hey @bobbarnes2,

 

Thanks for reaching out.

 

It sounds like you've got a second account with Spotify, so I recommend checking out the following FAQ article: https://community.spotify.com/t5/FAQs/How-do-I-find-if-I-have-another-Spotify-account/ta-p/4737961.

 

Let me know how it goes 🙂

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