Following the upgrade to a new smartphone I am unable to see my songs on this device

[bobbarnes2]

Plan

Premium (Family)

Country

UK

Device

Samsung Galaxy A23 5G

Operating System Android 13

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have upgraded to a new phone which replaced the existing. Spotify was installed but did not have any of my content showing. 

I have tried uninstalling and reinstalling the app on my Samsung but this doesn't make any difference.

Please help as I listen to my songs every day.

Regards

S Burns

[Maxim]

Hey @bobbarnes2,

Thanks for reaching out.

It sounds like you've got a second account with Spotify, so I recommend checking out the following FAQ article: https://community.spotify.com/t5/FAQs/How-do-I-find-if-I-have-another-Spotify-account/ta-p/4737961.

Let me know how it goes 🙂