Several friends of mine received an e-mail with information about how many hours they´ve listened to music with spotify. Does anyone has an idea from where I can get a support e-mail to ask for my statistics?
Solved! Go to Solution.
We share personal Spotify statistics at the end of the year via Wrapped!
If you're looking for personal stats for all time, we don't have a current feeature for that. But you can let Spotify know you'd like to see this by voting for this idea in our Idea Exchange: Personal Usage Stats
Q: Where can I get my Top Songs of 2018 playlist?
A: Just head here https://open.spotify.com/view/2018-page.
The "Your Top Songs 2018" playlist should be in Your Library > Made For You. If you are not seeing the playlist, please head over here to let us know the playlist is missing.
Q: What date are the emails being sent out?
A: On December 6th, but if you didn’t get one just head to spotifywrapped.com to get all of your personal listening habits.
Q: Why didn't I get an email with the number of minutes I streamed this year? Can I still get one?
A: The email was only sent to those who have their email notifications turned on. We’re not able to send it again, but you can check the number of minutes you streamed this year at spotifywrapped.com.
Q: What date range does the data in the Wrapped website cover?
A: January 1st to October 31st. Listening after this time won’t be taken into account.
Q: Will the playlists disappear at some point, even if I follow them?
A: The playlists won’t disappear, they will be supported like any other playlist.
Q: If I sign up for Spotify now, can I get a 2018 Wrapped?
A: Unfortunately not. You would have had to have been a Spotify member before November 1st, but if you sign up now you can listen to the best content of 2018 on the Wrapped hub https://open.spotify.com/view/2018-page and start streaming now to get a 2019 Wrapped experience.
Q: Is my ‘Your Top Songs Of 2018’ playlist in order of what I listened to most?
A: It is for the most part, but it may be slightly mixed to help it flow better.
Q: My 2018 Wrapped year recap or Top Songs of 2018 playlist is wrong, I’m sure I didn’t listen to that music. Can you change them?
A: This can happen for a number of reasons:
- You share an account with someone else.
- You often leave Spotify playing in the background--it can be easy to miss what’s playing.
- You’ve left your account available at a party/gathering, where people can add tracks to play.
If you believe none of the above happened please let us know in this Ongoing Issues page: "Inaccurate Wrapped 2018 Top Songs Playlist".
Q: What criteria do I need to meet receive the personalized playlist “Your Top Songs 2018” in Browse?
A: You need to have listened to at least 5 different artists, 30 different tracks, and 60 minutes of music before Oct 31, 2018.
Q: Why can't I view the Wrapped 2018 page?
A: Try opening the page in another web browser or incognito browsing session. If the page is still blank please let us know here: "Spotify Wrapped page does not load".
If the page is not blank but is hard to read let us know here: "Wrapped 2018 page diffcult to read".
Q: Why does my friend have more pages on the Wrapped 2018 website?
A: Depending on how much data we have gathered about your listening behavior, you might have more or less pages than another person.
You can always go to the wrapped hub to listen to the best music of 2018: https://open.spotify.com/view/2018-page