Forced to Subscribe as premium duo

Reply

Forced to Subscribe as premium duo

SarpKoknar
Newbie


Plan

Premium

Country

Turkey

Device

(>Google Pixel 3)

Operating System

(Android)

Capture.JPG

My Question or Issue

I am getting notifications from Spotify that they cannot charge through my mobile payment and premium will be cancelled.

 

So I try to renew my premium subscription, but now Spotify says I cannot renew premium single, and I have to subscribe as premium duo.

 

Why do I HAVE to pay for duo while I do not need to?

 

1 Reply

Jeremy
Moderator
Moderator

Hi there @SarpKoknar,

 

Thank you for your post here in the Community. We're happy to help.

 

Can you try from an incognito/private window to see if the issue persist?

Another useful step to try is to use a different internet connection.

 

If that doesn't do the trick, we suggest that you wait until your on our free version and then re-subscribe to Premium Individual.

 

Let us know how it goes.

 

Take care!

JeremyModerator
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