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(>Google Pixel 3)
My Question or Issue
I am getting notifications from Spotify that they cannot charge through my mobile payment and premium will be cancelled.
So I try to renew my premium subscription, but now Spotify says I cannot renew premium single, and I have to subscribe as premium duo.
Why do I HAVE to pay for duo while I do not need to?
Hi there @SarpKoknar,
Thank you for your post here in the Community. We're happy to help.
Can you try from an incognito/private window to see if the issue persist?
Another useful step to try is to use a different internet connection.
If that doesn't do the trick, we suggest that you wait until your on our free version and then re-subscribe to Premium Individual.
Let us know how it goes.