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Forced to create a new account, lost subscription and playlists

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Forced to create a new account, lost subscription and playlists

I use Spotify everyday, however I hadn't used opened the app in a few days.  I opened it and was asked to login.  My login info didn't work so it made me login with FB and Apple.  Once I did so, I lost my Premium subscription (which I've had for 2 years) and all of my playlists are lost.  Any suggestions would be great, please help!

Plan

Premium

Country

USA

Device

iPhone 10

Operating System

iOS 13.4.1

 

My Question or Issue

I had Premium account for two years.  Since I was forced to create a new account I lost my playlists.  Where are my playlists and what is going to happen to my debit card info linked to my original account.  I'm very worried.  

Reply

Accepted Solutions
Marked as solution

Hey @user-removed, thanks for reaching out to the Community!

I'm sorry to hear that. In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

 

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey @user-removed, thanks for reaching out to the Community!

I'm sorry to hear that. In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

 

Have a nice day!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you!

Hey @user-removed,

 

You're welcome!
If you need help in the future, you can always start a new topic and the Community will be happy to help. 

 

Have a great day, and stay safe!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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