Forced to create a new account, lost subscription and playlists

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Forced to create a new account, lost subscription and playlists

user-removed
Not applicable

I use Spotify everyday, however I hadn't used opened the app in a few days.  I opened it and was asked to login.  My login info didn't work so it made me login with FB and Apple.  Once I did so, I lost my Premium subscription (which I've had for 2 years) and all of my playlists are lost.  Any suggestions would be great, please help!

Plan

Premium

Country

USA

Device

iPhone 10

Operating System

iOS 13.4.1

 

My Question or Issue

I had Premium account for two years.  Since I was forced to create a new account I lost my playlists.  Where are my playlists and what is going to happen to my debit card info linked to my original account.  I'm very worried.  

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Re: Forced to create a new account, lost subscription and playlists

Rock Star 22
Rock Star 22

Hey @user-removed, thanks for reaching out to the Community!

I'm sorry to hear that. In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

 

Have a nice day!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Re: Forced to create a new account, lost subscription and playlists

Rock Star 22
Rock Star 22

Hey @user-removed, thanks for reaching out to the Community!

I'm sorry to hear that. In this case, I'd recommend getting in touch with Customer Support here. They'll take a look and do their best to help.

 

Have a nice day!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Forced to create a new account, lost subscription and playlists

user-removed
Not applicable
Thank you!
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Re: Forced to create a new account, lost subscription and playlists

Rock Star 22
Rock Star 22

Hey @user-removed,

 

You're welcome!
If you need help in the future, you can always start a new topic and the Community will be happy to help. 

 

Have a great day, and stay safe!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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