Hi, and welcome to the community!
Sorry for the inconvenience.
As this is a payment issue; feel free to submit an online contact form; and someone at Spotify can look into it or you.
If you just get an automated reply; make sure to reply to it directly (even if it's from a no reply address); and it will be sent to the Spotify staff.
This post was by Taylor - I do not work for Spotify! If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos! || Spotify Profile - Taylor | Feel free to PM me - Here ||