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Forgot Username

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Re: Forgot Username

Rock Star 24
Rock Star 24

@christinezhou

 

That random number is your username, which you can use to login with your fb password.

 

Since you're using fb to login, you can't get a password reset. Password management should be done directly through facebook.

 

Why can't you login to the app using fb login?

osorniosRock Star 24
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Re: Forgot Username

Regular

everytime i tried to click on the log in with fb on the app, it keeps taking me to spotify in safari ????

Re: Forgot Username

Rock Star 24
Rock Star 24

@christinezhou

 

Ah, I see. Facebook's login system is very unreliable at times.

 

You can login to the Desktop app using your facebook email (the one that gets all your notifications) and facebook password.

 

 

My suggestion would be for you to create a new account with a different email address from the one you use for facebook (past or present). That will give you a Spotify username of your choice, so you won't have to rely on facebook anymore.

 

Once you have this new account, customer support will help you migrate your Premium privileges (if you have them), library, playlists, friends, etc. to this new account.

 

osorniosRock Star 24
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Re: Forgot Username

Regular

oh ok, i see what you mean now.

 

Once i have signed up for a new account. I am using premium at the moment, will you able to help me to move all of my playlists and subcription over 🙂

Re: Forgot Username

Rock Star 24
Rock Star 24

@christinezhou

 

Not me personally, but someone from Customer Service will for sure.

 

Are you still in contact with someone there? If not, you should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out migrating all your settings to the new account.

They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Forgot Username

Newbie

THANK YOU SO MUCH FOR YOUR HELP PETER 🙂 

 

Just sign up for a new account 

Re: Forgot Username

Casual Listener

thanks ... this solved my problem

Re: Forgot Username I am not logged in on my computer.

Newbie
 

Re: Forgot Username

Newbie
 

Re: Forgot Username

Newbie

same problem here

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