Forgot Username

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Erika Denny

Newbie
I have got a new phone and I transferd everything from my old phone to my new phone. When I logged into my Spotify account on my new phone is cancelled my payment of £9.99 months so I then start the payment again £14.99 something like that, however that didn't work is still showed as free account so I then cancel my payments after trying everything I could to get it to work.
I decided to get £9.99 premium and that didn't work and I know that all the payments went through because I received email receipt. !!!!!! HELP
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Re: Erika Denny

Rock Star 24
Rock Star 24

Hey @ez6,

 

Did you get an email receipt from Spotify for your subscription purchase?
 

In it, it shows the Spotify username you paid for:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use it, instead of your email address, to login to your account. It's the one with the Premium features.

osorniosRock Star 24
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Re: Erika Denny

Casual Listener
Try doing the Premium again btw. Can you chek out mine?
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Re: Forgot Username

Newbie

Yes, but you cannnot log in without it!

 

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Re: Forgot Username

Newbie

I don't know which email I have or my username what should I do but I do know my password and I am logged in to Facebook but I'm trying to get it on my Xbox one 

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Re: Forgot Username

Rock Star 24
Rock Star 24

Hey @Zaytn03

 

Follow this to get a device password:

  1. Go to Facebook settings.
  2. Select Security and Login.
  3. Select Use two-factor authentication.
  4. Select App Passwords
  5. Click Generate
  6. Click Generate App Passwords.
  7. If needed, enter your current Facebook password and click Submit.
  8. Enter Spotify, and Facebook will automatically generate a password for you.
 
You can use it, with your Facebook email address as username, to log into Spotify directly on any device.
 
Hope it helps. 🙂
osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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