Forgot e-mail adress in combination with username

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Forgot e-mail adress in combination with username

DRTB1
Casual Listener

I forgot my username in combination with my e-mail. Im paying for my account but I can not use it or stop the payment. What can I do? 

7 Replies

Re: Forgot e-mail adress in combination with username

Rock Star 15
Rock Star 15
Hey there!

I'd love to help you here! You should be able to login to your Spotify account with your email instead of your Username - just put in your email where it says at https://spotify.com/login

Cheers,
Tim
ItsPugleRock Star 15
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Re: Forgot e-mail adress in combination with username

DRTB1
Casual Listener
Hi Tim,



Thanks for your reply. The problem is that I can't remember which e-mail adress I used and I can't remember my username. I think the only way to find out is to see which account is connected to my bank account. But how can I find out ?



Cheers

Re: Forgot e-mail adress in combination with username

Rock Star 15
Rock Star 15
Thanks for the info!

Are you currently logged into Spotify on any desktop/laptop computers? Have you tried logging in using any emails that you have or are using? 🙂

Let me know,
Tim
ItsPugleRock Star 15
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Note: I'm not a Spotify employee.

Re: Forgot e-mail adress in combination with username

DRTB1
Casual Listener
Hi Tim,

I tried different e-mail adresses and my phone and laptop both stopped working. And only on those two I was logged in.


Re: Forgot e-mail adress in combination with username

Rock Star 15
Rock Star 15
Thanks!

Would you be able to try the steps in this Spotify Support article: https://support.spotify.com/account_payment_help/account_help/finding-usernames-from-cache/?

Let me know how it goes!
ItsPugleRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Forgot e-mail adress in combination with username

DRTB1
Casual Listener
Thank you.
But I can't use this because the laptop I was logged in to crashed. I don't have any device I was logged in to to find out what my account was.


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Re: Forgot e-mail adress in combination with username

Rock Star 15
Rock Star 15
Thanks for that!

This is something for the team at Spotify Support to have a look into! You can get in touch with then over Facebook (@SpotifyCares), Twitter (@SpotifyCares) or e-mail: https://support.spotify.com/contact-spotify-support/

Cheers,
Tim
ItsPugleRock Star 15
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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