Help Wizard

Step 1


Forgot login and email address

Forgot login and email address

Good Morning,


im hoping someone can help me ASAP.

for the life of me i can't remember my email or password to login.


i have bought a new phone and want to add spotify to it but i can't.


i currently am paying for a family sharing account.


kind regards

2 Replies

Hey @user-removed, thanks for writing!


Don't worry, we've got you covered. You can find some useful information on how to locate your Spotify account on this page. We're sure you'll be able to find your account in no time.


We hope this helps. Have an amazing day 🙂

Hey there! Welcome to the community!

Thanks for reaching out, and hope I can help.

Was the account created/ connected by facebook? If so, then you can log in using your facebook account.

If not, and if you don't know your email or password, then you have to contact the support team to change your email on the account. And then you wiill be able to change the password using the "forgot password" option. 

Hope this helps and please mark this as solution if it did!

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