Hello and thanks for posting in the community!
I'm sure we can solve this! Have you tried using the contact form to get in touch with a Spotify staff member? To do so, use the link
https://support.spotify.com/contact-spotify-support/?contact . You simply follow the right steps till you see a bright green "I still need help" button, press that and fill your info. If you receive an automated reply directing you back to the help pages, reply to it even if it's a no-reply.
K
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