Forgot my username, password AND email

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Forgot my username, password AND email

Newbie

Subject. This is a problem. What can I do? I logged out thinking my username and password would stay but they didn't.

25 Replies
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Re: Forgot my username, password AND email

Roadie

Is this an facebook account or a Spotify Orignal account?

 

If it's a facebook account used to login to Spotify then it's not Spotify's issue, you need to contact facebook for that.

 

If it's an Original Spotify account then contact support here: https://www.spotify.com/about-us/contact/

 

They will need to take extra secruity details, which this is somehting that you and them can't discuss on the forums.

 

Thanks

Liam

System Specs:
Intel® Core™ i5-2500K Processor (6M Cache, up to 3.70 GHz), 4GB Ram DRR3 (800Mhz), Intel 3000 HD Graphics, 500GB HDD at 5400 RPM, 250GB Extra HDD at 5400RPM, WIn7 Home Premium

Re: Forgot my username, password AND email

Roadie

To post on the Community you need a Spotify account so don't worry - the fact you're here at all means we can help you out.

 

Can you try launching Spotify from a Facebook play link? For example try https://www.facebook.com/music/song/Video-Killed-The-Radio-Star/400622862530

 

This should help force a login.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
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Re: Forgot my username, password AND email

Roadie

Hmm, yea that never occured to me.

 

Unless the user created a new account to post here?

System Specs:
Intel® Core™ i5-2500K Processor (6M Cache, up to 3.70 GHz), 4GB Ram DRR3 (800Mhz), Intel 3000 HD Graphics, 500GB HDD at 5400 RPM, 250GB Extra HDD at 5400RPM, WIn7 Home Premium

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Re: Forgot my username, password AND email

Roadie
Good point, we'll have to wait and see.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
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Re: Forgot my username, password AND email

Newbie

hope you can help !!!! had spotify app on iphone 4s, accidently deleted app, cannot remember any login details, it was a premium account.  I have created new login to access community, tried log in from facebook, diddnt work. pls help

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Re: Forgot my username, password AND email

Community Legend

I suggest you submit an online contact form and someone at Spotify will look into this for you. If you get an automated reply, make sure to reply to it directly (even if it's from a no reply) and it will be sent to the Spotify staff.


@farahusman wrote:

hope you can help !!!! had spotify app on iphone 4s, accidently deleted app, cannot remember any login details, it was a premium account.  I have created new login to access community, tried log in from facebook, diddnt work. pls help




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Re: Forgot my username, password AND email

Newbie

hey spotify community

 

I've got 2 spotify accounts. one fb-account and one private account with spotify premium. Actually I deleted the spotify app on my iphone and now I can't remember my username and password. I would like to use my private account again since I pay for it every month. Is there anyone who can help me out? thanks in advance

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Re: Forgot my username, password AND email

Newbie
I JUST GOT PREMIUM RIGHT IN TIME for my run then realised I used my wrong email instead!!! And now I can't change the password since I used my wrong dam email ending!! Please help me
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Re: Forgot my username, password AND email

Casual Listener

Is it fixed? Because I have the same problem and I want to fix it

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