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Plan
Premium
Country
USA
Device
Samsung Galaxy 3
Operating System
Android
My Question or Issue
I have an old account that is still activated for Premium, but I've long forgotten the login information for it and am still being charged $9.99 a month for it, I remember the username, but not the email associated with the account, and would like to cancel that subscription as soon as possible.
How do I fix this?
Solved! Go to Solution.
Hey @StephenX, welcome to the community.
Hope you’re doing great!
You can check out this guide on how to find the email associated with your account.
Once you’re able to do that, you can login to your account, and locate your subscription info. Then, click “CHANGE or CANCEL”, and follow the prompts to cancel your subscription.
Keep in mind once you cancel your subscription, you’ll still have access to your Premium content until your subscription end date.
Keep me posted 🙂
Hey @StephenX, welcome to the community.
Hope you’re doing great!
You can check out this guide on how to find the email associated with your account.
Once you’re able to do that, you can login to your account, and locate your subscription info. Then, click “CHANGE or CANCEL”, and follow the prompts to cancel your subscription.
Keep in mind once you cancel your subscription, you’ll still have access to your Premium content until your subscription end date.
Keep me posted 🙂
Thank you, sir! I actually contacted my bank and they were able to cancel the subscription for me - I do appreciate your help!
Thanks again, @Billy-J
Hey again @StephenX,
You’re welcome, I’m happy I was able to help out 🙂
If you need help with anything else, you can always start up a new thread, and me or others will be happy to help.
Take care!
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