Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
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If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
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Ongoing Issues
Please see below the current ongoing issues which are under investigation.
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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Hey @ms_april (Maria)!
No need to worry! Spotify Support can help you get back into your account.
With this anonymous online contact form, you can reach them without subscribing to / having access to a Spotify account or the email that was used to create that account.
They can also be reached through their Facebook Page SpotifyCares or their Twitter Handle @SpotifyCares.
If you use the online contact form instead of Facebook or Twitter, make sure to check your inbox and junk folder for an email from Spotify.
Cheers!
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