Forgot password

[SHansenror]

I have an old e-mail account that I dont remember the password for, which happen to be the e-postadress my Spotify Premium is registrated on. I also dont remember the password for my Spotify, which make it impossible to get into Spotify without Facebook-log in. I dont want my Facebook logged in on all the divices that uses Spotify. I want to change the e-mail adress to my new e-mailadress, so that I can change my password on Spotify. Whenever I choose to log in through Facebook-log in on my Mac, it goes throu, but when I try on my iPhone - I get logged in to a empty free-account (I may have made this when first creating Spotify years ago, but I've deleted it - like 10 times!)

How can I solve this mess?

[osornios]

Hey @SHansenror

If you contact support from your account, the support reply may probably go to the email you no longer have access to.

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.