Forgotten Username

[Skopij21]

I pay for a premium account but after replacing my phone I can't log into my spotify account, I don't know what my username was. Please help! I'm paying premium but not being able to use it! Iv contacted by email to try and sort it out a few times, but no reply. Thanks

[Pete]

Hey!

Do you have a case number for your support request? I'll take a look for you!

[Skopij21]

Hi, I think it's :

Spotify Case # 02270175 ?

Thanks

[MattSuda]

Pete is currently offline, but I have forwarded your post to him so he doesn't forget to look into it.

[Skopij21]

Thank you, much appreciated.

[Pricilla]

Hey @Skopij21,

You should get an email from our support team very soon, keep an eye on your inbox.

Thanks!

[Skopij21]

Hi! Thank you for your help. Iv received an email but unfortunately my email account is playing up and I am unable to reply back, is there anyway I can get contact with support team through a different email address?

Thanks

[James]

Hey @Skopij21 

Not to worry, we'll get this sorted for you. Can you send me a private message with your active e-mail address please? 

[Skopij21]

Thank you James, I have just sent you a private message

[James]

Thanks @Skopij21 !  Our support team has e-mailed you now 🙂

[Skopij21]

Thank you James, I emailed them straight back yesterday so just waiting for a reply.

Thanks

[Skopij21 · Accepted solution]

All sorted now, thank you for all your help!

[40creek]

James,

How can I retrieve my username on my original account?  I have no idea what it is.  My email address for my account is <snip>

[MattSuda]

@40creek 

I suggest you contact support so they can help you figure out your username:

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

In the Spotify username box, put the email address that is associated with your account

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.