Fraud

[Bella1963rosa]

My elderly mum has had this Spotify come out of her account for the passed 3 months. She doesn't have a phone to do this so I know it's not her bank need me to contact Spotify to cancel it but I have no idea how to do this or contact someone and I don't have an account with them. (Just made this one up to be able to post a HELP message)
Help please.

[user-removed]

Hey @Bella1963rosa! 

Thanks for getting in touch with the Spotify Community. We'd like to help. 

In this case, we'd recommend reaching out to Spotify Support so they can look into this. You can contact them via Twitter, Facebook, or email:

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifycares/
• Twitter: https://twitter.com/spotifycares/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know if you have any questions 🙂

Sophia,