Free premium offer 0,99 for 3 months

[Lavie_Head]

I was suposed to get Free premium spotify for 0,99€ for 3 months and afterwards 9,99€ every month. But you have charged 9,99€ from the very beginning. Why? If thus, I want to cancel the premium spotify, I'm not agree with that. I'm a little bit dissapointed. 

[OviiiOne · Accepted solution]

Hi and welcome to the community!

If it's a problem with the pay, I think it's better to you contact with Spotify Consumer Support by using this contact form: https://www.spotify.com/about-us/contact/contact-spotify-support/.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

[Lavie_Head]

Thank you! 

[Marlijn1]

Hello,

I hope you or someone else can help me, I seriously don´t know what to do and it´s driving me crazy!

In Januari I did the 3 months spotify premium for 0,99 cent.

After the 3 months the plan was to pay 9,99 per month the use premium.

First of all, the depreciated 3 times 9,99 on the 7 of april.

And since 2 weeks I can not log in anymore. I´m travelling in Sout-America right now and it saids the I can not use spotify longer then 14 days in a foreign country or I have to upgrade to premium. But I pay for premium.

Then when I´m tryig to log in with my facebook account it´s giving the whole time the same notification and that´s about the 14 days rule. People told me to log in to your account and change the country, but the problem is that I can not log in.

Then I tried to make a new account but it says there is already an account with my e-mail adres. When I choose the option to change my password it says that there is no active account with that e-mail adres.

So actually I can not do anything.

I can not log in with facebook, I can try to change my password en the worst of all I can not listen to music but I´m paying for it!!

Hope someone can help me!!

[OviiiOne]

Hi @Marlijn1, welcome to the community!

Sorry to hear that!

Are you using the same credentials you used when you subscribed to Premium (mail/FB)?

You should contact with Spotify Consumer Support filling this contact form.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[Marlijn1]

Thanks for your quick response.

I already tried to sent a message to Spotify due the form but with no response.

I did it again today and I hope I will get response very soon.

Do you mean that my e-mail adres and inlog e-mail adress on facebook are the same?

I did not had anything in my spam either:(

[OviiiOne]

Support usually replies within 24-48 hours. If you don't receive an answer let me know.

You can search on your email for this subject "Spotify Support Case #..."