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From free spotify to family

From free spotify to family

I had free Spotify before, but uograded to family since we were 4 in family. I Am the one that pays for it. I used the same login information in the upgrade and now I only have the free accont again with a lot of advicement on my phone. Hate that! My family can enjoy their music without... What went wrong? 😩
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2 Replies

Hey @gunnlinde, welcome to the Community!

 

Do you see your account is Premium when you log into your Account Overview?

 

Also, were the members of your plan also reverted to Free?

 

We'll see what we can suggest once we have this info 🙂

Hey!
Thank you for helping!

My account overwiew says "family" and the other members can play music as
they like, without the adverticing.

The app says "free" accont and suggest me to upgrade to premium.

-Gunn 😃

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