Hello, i got an email saying that my last payment hadn't been received. So I paid for ahead for a month, but now he says that I owe a free account and that I have to pay if I want to get a premium account even though I just paid for a month. I checked my bank account and the transaction did went through.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
Don't hesitate to drop us a message if you need extra help.