From premium to free

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From premium to free

Sanne_ll
Newbie
Hello, i got an email saying that my last payment hadn't been received. So I paid for ahead for a month, but now he says that I owe a free account and that I have to pay if I want to get a premium account even though I just paid for a month. I checked my bank account and the transaction did went through.
1 Reply

Re: From premium to free

MonicaM_Bogota
Roadie

Hi, @Sanne_ll!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try signing out and back into the app.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Don't hesitate to drop us a message if you need extra help. 

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