Frustrated - reset password not taking

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Re: Frustrated - reset password not taking

shawnkhoury
Regular

Dear Moderato(s) I too have just upgraded to a premium account and lost all my contacts info, history and Play qeue and desktop client apps.

I have followed the Mac version of clean install.

whats going on?

Re: Frustrated - reset password not taking

Peter__
Community Legend

@EmGrover wrote:

I've received half a dozen or so of the reset email passwords, and nothing is working. I accidenitally disconnected my Facebook from Spotify, Spoitfy kicked me out, now I do not have access to my Premium Account. I can sign in through Facebook, but it's a new account, not my premium account. My Premium account username is EmGrover, but it won't let me login.


Hey! Welcome to the community :) 

 

Can you describe why the password reset emails aren't working? Does your password not reset?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Frustrated - reset password not taking

Peter__
Community Legend

@shawnkhoury wrote:

Dear Moderato(s) I too have just upgraded to a premium account and lost all my contacts info, history and Play qeue and desktop client apps.

I have followed the Mac version of clean install.

whats going on?


Hey :) 

 

It sounds like you have signed into a duplicate account, try the steps outlined here.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Frustrated - reset password not taking

shawnkhoury
Regular

i just recently upgraded to the new desktp client and there is no "social networking tab" to disconnect from.

Re: Frustrated - reset password not taking

Peter__
Community Legend

@shawnkhoury wrote:

i just recently upgraded to the new desktp client and there is no "social networking tab" to disconnect from.


If you can't see the social networking tab, it means you are logged into Spotify using a Facebook account, rather than a Spotify account. When you registered for Spotify, did you get a unique Spotify username?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Frustrated - reset password not taking

shawnkhoury
Regular

yes. ....and when i attempted to log back into the account I realized I forgot my password. So I attempted to reset my password through the web and was sent an email with hyperlink to the spotify.com page. When I clicked the link I recieved no prompt to reset password, rather I got a ambigious message about "how it took this long"

Re: Frustrated - reset password not taking

Peter__
Community Legend

@shawnkhoury wrote:

yes. ....and when i attempted to log back into the account I realized I forgot my password. So I attempted to reset my password through the web and was sent an email with hyperlink to the spotify.com page. When I clicked the link I recieved no prompt to reset password, rather I got a ambigious message about "how it took this long"


Ah okay, I will escalate this to the Spotify team, it looks like a website issue.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Frustrated - reset password not taking

shawnkhoury
Regular

thank you peter.  It's weird though. It appears that the accounts are in some looped association to each other. I even was given a case # to my earlier inquiry 

Re: Frustrated - reset password not taking

shawnkhoury
Regular

question. so

I luckily just remembered one of my passwords. Ironically it's the password to the spotify account. And the facebook account is the one with my premium upgrade.

 

what do I do? how can I merge these two?

Re: Frustrated - reset password not taking

Peter__
Community Legend

@shawnkhoury wrote:

question. so

I luckily just remembered one of my passwords. Ironically it's the password to the spotify account. And the facebook account is the one with my premium upgrade.

 

what do I do? how can I merge these two?


You will need a little bit of Spotify team magic to get those merged. Drop them an email using the online contact form and they will be able to get that sorted for you. Don't try and merge them yourself, you will probably end up loosing access to the premium since the Facebook account would get lost in the merge.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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