GOOD DAY

[NM123]

HELLO, I AM HAVING TROUBLE LWITH THE APP SPOTIFY.

THE PROBLEM IN WHICH I AM HAVING TROUBLE IS THAT I PAID FOUR TIMES ALREADY TO GET THE PREMIUM SPOTIFY SO THAT I CAN DOWNLOAD MUSIC AND PLAY IT WITHOUT INTERNET CONNECTION. NOW, EVERY TIME I TRY TO DOWNLOAD MUSIC IT TELLS ME THAT I NEED TO PAY AGAIN IN ORDER TO GET ACCES TO THOSE PRIVILAGES. I´D LIKE TO KNOW WHAT THE PROBLEM IS, BECAUSE THE APP SPOTIFY HAS CHRGED ME TWICE THE DAY 01-20-2016 AND TWICE TODAY 01-21-2016 

[MattSuda]

Hey @NM123

I suggest you contact support so they can help you with this problem

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.