Gehackt account

[HermanBos]

Mijn account is gehackt. Ik heb mijn wachtwoord gewijzigd, maar onwetend heb ik een betaald abonnement en is mijn playlist e.d verpest met muziek die ik absoluut niet wil luisteren. Hoe kom ik van deze ongewenste muziek af? Wie is er verantwoordelijk voor de kosten? 

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[OneByBoo]

Hi @HermanBos,

thanks for reaching out, i hope you don't mind me replying in English !

Sorry to hear you're experiencing odd behavior on your account.

If you've taken all the necessary protection steps provided here and here with no luck, i recommend considering creating a new account.

If that's a possibility for you, you can read more about transfering your content safely to the new account on this help page.

In addition, if you'd like to learn more about refunds or contact support regarding the issue you're having, please check out this page.

Hope this helps 🙂