Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Get error when I try to log in on a new phone

Get error when I try to log in on a new phone

Avatar of mahenr
Casual Listener
2022-12-17 06:04 PM
Getting eroor message "The email and password are wrong" but the screen where I should write the information is comes up and directly disappears and the error comes up again. I can log in on my computer but not on the phone.
0 Likes
Reply
1 Reply

Avatar of Jose_M
Spotify Star
Spotify Star
2022-12-19 11:05 AM

Hello @mahenr!

 

Thanks for coming to the Spotify Community, I'll try to help you out. Can you try having a clean reinstall of the app to see if it does the trick? Just follow these steps.

 

Keep me posted and have a nice day!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago in Social & Random
Read more