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Get the "wrong password" error even though I'm logged in through Facebook

Get the "wrong password" error even though I'm logged in through Facebook

When I try to log into the web player, I click in the facebook login option, as I normally would. My facebook login data is correct, and in fact I am logged in to facebook. Still, I get a "wrong username and password" error back on spotify. 

 

Oddly, this error does not occur on the forums here. I also think this happens on Desktop (mac), but the window closes too fast for me to see what happens.

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1 Reply

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If it won't let you login to the contact form page, try this page:

 

https://www.spotify.com/about-us/contact/contact-spotify-anonymous/

 

If you get an automated reply email, you need to reply back to it.

 

Support usually replies within 24-48 hours.

MattSudaSpotify Star
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