Getting Spotify Free even when a monthly subscription is being paid

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Getting Spotify Free even when a monthly subscription is being paid

carlodecofer
Newbie

Hi,

My uncle suscribed to Premium a few months ago. However, his account looks like a Free account... If I log into Spotifywith his credentials and look at his profile, it says "Free account". I'm attaching his credit card statement. 

 

My uncle's username is carlodecofer

 

Could he be paying for other user?  Based on the credit card statement (I can see an Spotify ID there), is there any way to know what username he is paying for?

IMG-20160303-WA0009.jpg
1 Reply

KatesHere
Community Legend

Hello there @carlodecofer, welcome to the Spotify community!

 

This doesn't sound right. You should check out this guide that highlights all possible troubleshooting for this.

 

Let me know how it helped!

K

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