Getting an error messages when trying to pay for premium

[nancitapink]

Received a Spotify gift card for premium subscription, and the time its up. Trying to upgrade for premium but when I write my card info for payment I get an error message. Tried signing out and logging back in, downloaded Spotify again and still get the same message. I've tried with different card and the same thing happens.  One of the times I got a message that said that I already tried the free trial and could do it again. Im just trying to pay for the premium subscription, not get a free trial. Please help.

[Peter__]

What happens if you follow the links from your online account to upgrade?
https://www.spotify.com/account/overview/

[nancitapink]

Hi Peter!!

Subscription status
You are currently using Spotify Free. To get the most out of Spotify, sign up for Spotify Unlimited or Spotify Premium.

And then the same thing happens over and over.

[Peter__]

Weird, what error messages are you getting exactly?

[nancitapink]

When I go to upgrade to premium through the free trial I get an error that it can't process my order.

[Peter__]

Hmmm, not sure what is going on here - I think Spotify customer services are going to need to check this out for you. If you could drop them a quick email directly using the online contact form someone will be able to lend a hand. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.