Getting charged 4 times and still on Free.

[LuuNguyen1]

I tried to upgrade my spotify into premium with student plan. However, the website could not verify me as a student, so I am not accepted to upgrade. However, my bank account was charged fourth time. $5.38 for each, 21.52 in total, but my account is still free, not premium.

Please help me. Thanks

[LuuNguyen1]

Furthermore, I didnot see the recept as well. Just email from my bank that I got charged

[ql · Accepted solution]

You should look into contacting Spotify Support using this link.

They will be able to help out with any account or billing related issues, as you can't do it in a public community-based fourm like this.

The best of luck to you! 🙂

[LuuNguyen1]

thanks. Im waiting for them to reply my email.

[floW_xxx]

Ugh, I litterally just had this same issue last night! I've been desperately trying to contact support via Twitter but it's been 9 hours and I haven't heard back from Spotify. I ended up sending them an e-mail in hopes to get a refund soon. That spotify student is so fishy. Why would we need to input out credit card information again anyway? 😕

I hope they get back to you asap.