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Getting charged even tho i have a free trial

Getting charged even tho i have a free trial

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I am getting charged 14.06 when I have a free trial

 

Reply
1 Reply

Hey @Marvellover07 ,

 

Thanks for posting in the Community.

 

If you're sure that your trial has not come to an end (by checking the next payment date and the time of the first authorization transaction on your receipts page on your account page through a web browser), but are still getting charged, it probably means you have a second subscription on a different account. Here is how to check if this is the case. 

 

If so, you can cancel the second subscription and keep only the one on your main account.

 

Let us know how that went,

 

Cheers!

DianModerator
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