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Plan Premium Individual
Country Australia
Device iPhone X, and Laptop
Operating System iOS 15 on my iPhone and Windows 10 on my laptop
My Question or Issue
On multiple occasions, commercial adds are played while I am listening to songs on Spotify, or an add pop up window appears in Spotify on my iPhone. I am on Premium Individual plan, with direct debit payments. None of regular payments are missed or delayed.
Hello @TinaSh!
Can you let me know which plan shows when you log into your Spotify account page? Make sure to log in using the same account you're using in your Spotify app.
Keep me posted!
Hi @Jose_M
I have only one Spotify account and my plan showing on my account is Premium Individual.
Hey @TinaSh!
Do you experience the same behavior when logged in to another device (your laptop for example) or on the Web Player? It's worth logging out and signing back in on your iPhone with your email address/password to ensure you're logged in to the correct account.
You can also check your subscription's status in the app's Settings. If it shows Free, you might be logged in to another Free account instead. You can find out more info on this here.
Could you let us know if you get ads while listening to music or podcasts (that contain music)? Note that while Spotify doesn’t play ads that interrupt the music listening experience of Premium subscribers, some podcasts may include advertising, host-read endorsements, or sponsorship messages.
Keep us posted on this. Cheers!
Hi @Yordan
I only listen to music on Spotify (not podcasts). I see the same behavior on my iPhone (Spotify app) and on my laptop (Web browser). I only have one account with Spotify and I use that on both iPhone app and Web browser. The plan on my app on iPhone shows 'Premium Individual', so is on web browser.
I will log out and log in again on both devices and see how it goes. I will let you know. Thanks for the advice,
Cheers.
Hi @Yordan,
I have logged out and logged back in last week and have not seen any pop up ads on my iPhone. Also I noticed that as you mentioned, there was a ads within the episode of music that I was listening to on my Spotify. Thank you for your suggestions. Cheers.
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