Getting "Something went wrong. Try again later." when trying to set a new password.

[user-removed]

Plan

Free

Country

Serbia

Device

Web (Mozilla Firefox)

Operating System

Windows 10 64-bit

My Question or Issue

I can't set new passwords recently.  I put my old password and new passwords and click Set new password, but I get "Something went wrong. Try again later." error. I am already logged in. I have uBlock Origin installed on my browser.

[jesperdevries]

same problem here with premium account

[Eni]

Hi folks! 

Thanks for reaching out about this here in the Community. 

Would you mind trying again from an incognito browser and using a different internet connection?

Additionally, it's worth trying on a different device to check if that makes the difference. 

Let us know how it goes.

[user-removed]

I have tried to do it on Microsoft Edge and it's private window and it didn't work.
Mozilla Firefox is set not to remember history.

[Ver]

Hey @user-removed,

Thanks for getting back to us 🙂

Just to double-check- does the issue persist when you try with another network?

In case nothing changes, It's also a good idea to try turning off any ad-blocking software. 

Keep us in the loop! We'll be right here if you have any questions.

[user-removed]

The problem still persisted in another network.

[Jeremy]

Hi @user-removed,

Thank you for your reply.

Can you try to restart your router to see if the issue persist?

Also, can you confirm if you get the same behavior if you're using a different device to reset your password?
 

Let us know how it goes 🙂

Cheers!