Gift Card doesn't work

[ashlyncb]

Hi I bought a $36 gift card just over 24hours ago and i type in the code and it says "
Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." I've contacted Woolworths which is where I bought it from and it's nothing to do with their side. Please help me! 

[Maxim]

Hey @ashlyncb,

Please take a look at this support article: https://support.spotify.com/uk/account_payment_help/subscription_options/spotify-gift-cards/#cant_re...

Thanks 🙂

[ashlyncb]

Yeah I've read all this! Thanks for trying to help though 

[Maxim]

I hope you can get that issue resolved. Feel free to reach out if you need help with anything else 🙂

[OviiiOne]

Hey @ashlyncb, welcome to the community!

I've seen lots of people asking why their gift card doesn't work, most of them were introducing the code of the card, but they needed to introduce the PIN, which you need to scratch from the card.

[ashlyncb]

Yes I've typed that number in and it doesn't work, neither does the number on my receipt 

[OviiiOne]

You should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

[Kittyhdmi1231]

Hi! The same issue is happening with me. I've started a free trial with the premium individual plan with a credit card attached for payment. I have tried to redeem a gift card but keep getting the message "Unfortunately this Premium code does not seem to be valid. Try again or contact customer service." The card was purchased a month ago from Woolworths, please help me🙏

[Maxim]

@Kittyhdmi1231,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!