Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Gift Card not working

Solved!

Gift Card not working

Hi,

 

I purchased a 10 euro Gift Card today but the code I received is not working. It says that the code is incorrect.

Can someone please help me?

 

Thanks.

Reply

Accepted Solutions
Marked as solution

@Amlcd

 

I suggest you contact support so they can assist you with solving your issue ๐Ÿ™‚

 

You can contact support on twitter @SpotifyCares Or you can email Support here.


If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you ๐Ÿ™‚

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and I will escalate the issue for you ๐Ÿ™‚

I hope this helped solve your issue ๐Ÿ™‚

View solution in original post

4 Replies

Hey @AmritMalhi, Welcome to the community! ๐Ÿ™‚

 

Could you check here for me if the country you bought the code for matches your country? 

 

Gift codes must be used in the country where they were purchased from/for ๐Ÿ™‚

Hi @jean3601, i had the same issue but turns out i bought the gift card in france for someone in switzerland. Is there something i can do?

Thanks!
Marked as solution

@Amlcd

 

I suggest you contact support so they can assist you with solving your issue ๐Ÿ™‚

 

You can contact support on twitter @SpotifyCares Or you can email Support here.


If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you ๐Ÿ™‚

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and I will escalate the issue for you ๐Ÿ™‚

I hope this helped solve your issue ๐Ÿ™‚

@jean3601 thanks so much for the quick reply!!

Suggested posts