Gift card downloads

[HuwieLewis]

I chose the option to download 15 tracks with my Spotify gift card before reading the option to download tracks is no longer available. How can I change my giftcard to pay for one month of my Spotify Premium account instead?

[Adam]

Hey there, welcome to the Community!

It doesn't look like you've redeemed the giftcard at all so you should be able to redeem it from spotify.com/redeem and pick your choice from there. If the card says you can buy downloads with it, you'll still be able to use those. Just right-click a track (on computer) and you should see a 'Get' option.

[HuwieLewis]

Thanks for the reply. I've just tried to re-enter my code but it says its invalid. And there's no "Get" option when I right-click on songs...

[Adam]

Okay, this'll have to be something for our payments team as there are definitely no download credits currently on your account. Get in touch here and someone'll get back to you as soon as they can. If you get an automated response, reply back to it directly.