Gift card purchasing not working

[jimgoings]

I get this error after the first page (before payment details):

Oops! Something went wrong, please try again or check out our help area

I've tried selecting different amounts, different payment methods (cc and paypal), but that error always appears before I am asked about any payment information.

[jimgoings]

Does Spotify read these messages?  I submitted a request through the contact form but haven't heard back.

[OviiiOne]

Hi there!

Have you already filled the contact form?

Check your inbox, you should have received an automated message, you must reply to it (even if it's from "no-reply") and one of the Spotify employees will get you back as soon as possible.

[jimgoings]

Why do I have to respond to it?  It says: 

"We just wanted to let you know that we're looking into your query and we will get back to you as soon as possible."

[jimgoings]

It also says:

"This is an automated e-mail so please don't reply to it."

[OviiiOne]

You must reply to it.

[Carina]

---

@jimgoings wrote:

Why do I have to respond to it?  It says: 

"We just wanted to let you know that we're looking into your query and we will get back to you as soon as possible."

---

I think there was no need to reply to the automated email. Did it include a case number? It looks like this as it says they will come back to you. Replying to those mails is only neccessary if they don't include a number and lead you back to the community.

Just be a little patient until you receive an answer. They will send you a message for sure 🙂 (the aim is to answer tickets within 24 hours).

[jhxz7q]

i got this problem before.

Tried to contact @spotifycare, they checked my account, and said it's the problem of my email address, i changed it but doesn't work.

then they insist it's my credit card problem, i told them it's surely not because I do not have the chance to input my cc info.

after several replies, they ignored me, no matter i send them email nor seeking help from twitter.

by the way, i don't found any solution to solve this problem, but when i try to purchase gift cards several days after, it worked again!

so, you can try you lucky some day later.