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Gift card redeemed but my subscribtion status has not changed

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Gift card redeemed but my subscribtion status has not changed

Newbie

Hi, I bought a gift card for 1 month Premium and I could use the code succesful. But even though it seemed to work, my account hasnt changed to Premium yet and I received no receipt. My support case is [case number removed] and this is my only account. Also for some reason every Premium feature is disabled exept the offline mode on my Android phone, which tells me I have to go online in 28 days.

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Re: Gift card redeemed but my subscribtion status has not changed

Spotify
Spotify

Hey @amozi. Thanks for getting in touch!  

 

Since we need to check your account, we'd recommend getting in touch with us via emailFacebook or Twitter

 

We'll carry on helping there 😃
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