Gift card web page redirects to itself

Solved!
Reply
Highlighted

Gift card web page redirects to itself

Casual Listener

Plan

Free

Country

US

 

My Question or Issue

 I cannot send e-card gift through the website. When I fill out the details and press continue, It redirects me to the same web page.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Solution!

Re: Gift card web page redirects to itself

Rock Star 22
Rock Star 22

@patiltanmay222,

 

Thanks for the reply!

 

We’ve been seeing this happen recently, but it should now be fixed. 

 

In this case, I would do these once more: opening the link in an incognito window, using another browser or another device.

 

Let me know how you get on 😊

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

5 Replies
Highlighted

Re: Gift card web page redirects to itself

Rock Star 22
Rock Star 22

Hey @patiltanmay222,

 

Sorry to hear this. 

 

In this case, could you try to process your e-gift card using another browser? Please do make sure you clear your browser’s cache, and browsing history if possible. 

 

Let me know how this goes 😊

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Gift card web page redirects to itself

Casual Listener

Yes, I tried clearing the history and cache with google chrome and edge web browsers, but the 'continue' button still redirects me to the same webpage.

Is there any other solution that you would recommend?

Highlighted

Re: Gift card web page redirects to itself

Rock Star 22
Rock Star 22

@patiltanmay222 -

 

Thanks for the reply!

 

Sorry if that didn’t do the trick. 

 

Could you try purchasing this gift card using another device? Please do try this also using another network connection. 

 

At the same time, please do check in your emails if you have gotten any receipts for this payment.

 

Keep me posted 😊

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Gift card web page redirects to itself

Casual Listener

Hi, I tried with an android device too.

Earlier I had tried with a windows laptop.

I tried on a friends windows laptop too. Still the same issue.

I think there's some issue with my account.

Highlighted
Solution!

Re: Gift card web page redirects to itself

Rock Star 22
Rock Star 22

@patiltanmay222,

 

Thanks for the reply!

 

We’ve been seeing this happen recently, but it should now be fixed. 

 

In this case, I would do these once more: opening the link in an incognito window, using another browser or another device.

 

Let me know how you get on 😊

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

SUGGESTED POSTS