Gift cards' PIN-code unreadable and payment team not answer my emails

[user-removed]

Hey,

Two weeks ago I bought 1 month Spotify Gift card amoung of 10€. When I tried to scratch PIN code area so I can see the code, It was unreadable.

I immediately contacted Spotify payment team and they found the code and asked some security informations. I answer them but It has been over three days and no answer back.

So what's going on why payment team don't answer my emails?

Support case:  [ ref:_00DD0pxIW._500D0xQ0Pw:ref ]

[atom1989]

Hey! Sorry for delay.

I escalated your problem to staff. They will reply you as soon as possible.

[Pricilla]

Hey @user-removed,

Welcome to the Community.

We can see that our support team is already helping out.

Let us know if we can help with anything else.

Thanks!