Giftcard

[Rivella_light]

I used a giftcard 4 days ago (payment is visible in my account). Still I received an email I will loose my remium account in 5 days. How is that possible?

[MaryC1]

Hey @Rivella_light,

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

All the best,