Globe payment

[popoykills]

Hi i am paying the subcription for premium using Globe telecom I forgot to top up my phone and failed the payment when trying to update the payment it wont show options for globe telecom as a payment option

[Maxim]

Hey @popoykills,

If the payment method isn't being offered to you on the payment page, then it's currently not available.

🙂

[popoykills]

but i was paying through that payment method since last month

[Maxim]

Please contact Spotify Support so they can look into this for you 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[popoykills]

thanks do they reply in facebook ?

[Maxim]

Yes, that's why i've linked the Facebook page. 🙂

[popoykills]

thanks for the links 🙂